Responsibilities:
* Support in overseeing daily operations, including roster planning, manpower flow allocation, and staff performance appraisals.
* Manage escalation from team when required.
* Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training/orientation if required.
* Prepare and maintain statistics and reports.
* Share updates with the team and execute new workflows and improvement initiatives.
* Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures.
* Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
* Manage staffs’ employment records, health screening records, vaccination records, training records.
* In charge of manning contractual and billing matters (Timesheet verification).
Requirements:
* Diploma or Degree in any discipline.
* Previous experience in a customer service or supervisory role, preferably in the healthcare sector.
* Strong leadership skills with the ability to motivate and inspire a team.
* Meticulous and excellent communication and interpersonal skills.
* Ability to handle pressure and resolve conflicts effectively.
* Proficient in MS Office applications.
* Candidates with experience working in a healthcare environment will be preferred.
- This hiring is support by NTUC e2i -
