· Diploma/Degree in Information Technology/Computer Science or equivalent.
· Extensive experience in technical management, preferably in backend infrastructure (Server, Network, Cloud Technology)
· Advanced knowledge of CIS innovation and integration.
· Experience in handling Subject Matter Experts is a plus.
· Extensive experience in collaborating with CIS development teams and users.
· Ability to diagnose faults, oversee CIS user-testing, and implement required changes.
· Ensuring optimal hardware and software functionality, as well as network security.
· Ability to keep up with CIS advancements.
· Good experience in difficult customer management
· ITIL Foundation certified or equivalent work experience, ITSM Knowledge will be an advantage
· Experience in handling multiple operations domains will be an advantage (e.g. covering the various operations/services - Service Desk, Desktop, Server, Network, DC, Security)
· Experience supporting Singapore government agencies with security clearance and Large Commercial Enterprises as well as Regional/Global Support environment.
· Possess strong leadership, communication and interpersonal skills and have experience working in large enterprise operational environments
Desired Skillset
· ITIL V4 Certified
· Project Management Professional (PMP) is a plus
· Cloud Certifications is a plus
