Key Responsibility:
- Handle customer enquiries by providing accurate and timely information on products, services, and lead times.
- Register new customers in system and assist in managing existing customer credit limits.
- Prepare and issue quotations for products and services based on customer requirements, and follow up with customers to secure orders.
- Liaise with internal teams to confirm stock availability, coordinate production schedules, and align on lead times.
- Coordinate and confirm delivery schedules with customers, ensuring all logistics are arranged according to agreed timelines.
- Review and process customer orders, ensuring all necessary details are captured for accurate sales order creation.
- Collaborate closely with Operation Lead to synchronize delivery timelines, ensure stock availability, and manage customer expectations.
- Process customer requests for site activation and part replacements by liaising with Operation Lead to ensure seamless service execution and post-visit follow-up.
- Generate, file and maintain accurate records of customer interactions, orders, and transactions, including quotation, purchase orders, sales orders, delivery orders, reports and invoices.
- Process Request for Invoice and submit invoices to customers, follow up on billing issues, and track payment status to support timely collection.
- Assist in requesting credit block releases and support finance team in ensuring timely payment from customers.
- Provide backup support for sales-related tasks as needed, including customer follow-ups, order tracking, and resolution of any issues that arise.
- Assist with scheduling tasks and help maintain job planner updates for production timelines and service-related jobs.
Requirements:
- 2 to 4 years of relevant experience in customer service, order management, or sales support
- Industry experience in a technical or product-focused environment (e.g., manufacturing, engineering or logistics) is preferred. Candidates without this background will be provided with on-job training and opportunities to develop industry-specific knowledge after hiring.
- Hands-on experience with ERP systems (e.g., SAP) and CRM tools (e.g. Salesforce) for managing customer interactions, order tracking and documentation is highly desired.
- Understanding of full product order lifecycle, including quotation management, inventory checks and delivery scheduling, or a willingness to learn these processes.
- Strong organizational skill with the ability to handle multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skill for professional interaction with customers and internal teams.
- Proactive problem-solving ability to handle customer enquiries and resolve issues independently or escalate when needed.
- Detail-oriented, ensuring accuracy in order processing, documentation, and reporting.
- Team collaboration skill to work closely with other departments to meet customer and project requirements.
