Role
The Telemarketer is responsible for engaging prospective and existing customers through outbound calls, utilizing provided databases to identify and assess customer needs. This role involves addressing customer inquiries, scheduling appointments, and sending reminders via calls or SMS. Building sustainable relationships based on trust and effective communication is essential. The Telemarketer will strive to meet personal sales targets and call handling quotas while efficiently managing inquiries, complaints, and feedback. Daily reporting and collaboration with Branch Managers regarding appointment turn-ups are also key responsibilities.
Job Description
- Make calls to prospective / new customers from sources provided
- Calling from available database of existing clients or new clients with interest
- Attend to customer enquiries
- Identify and assess customer’s needs
- Schedule appointments for customers
- Reminder to new customers for appointment through calls/SMSs
- Build sustainable relationships of trust through open and interactive communication
- Meet personal sales targets and call handling quotas
- Handling of inquiries, complaints and feedback
- Generation of daily report
- Liaison with Branch Managers on turn ups
Job Requirements
- Candidates with experience in the Beauty & Wellness industry are preferred.
- Proficiency in Microsoft Office and HR systems.
- Ability to handle confidential information
- Able to speak Mandarin to liaise with Chinese speaking employees.
Other Details
- Basic + High Commission + Incentive
- Competitive salary and benefits package.
- 5-day work week (able to work at least 1 weekend per week)
- Working hours from 10am - 7pm
- Work location: Sin Ming Lane (near MRT)
