Roles & Responsibilities
- Supporting operation in the assigned process unit in DCS panel
- Handling day-to-day duties and plant troubleshooting
- Conducting field logging, routine sampling, and plant testing work
- Ensuring equipment complying to SOP and working instructions
- Management of the team, including all aspects of people and performance management.
- Drive and work with support teams to resolve service disruptions and restore services as rapidly as possible.
- Ensure timely escalation and track incident life cycle till resolution.
- Document and update NOC operation processes and troubleshooting guides.
- Identify areas for process and efficiency improvements within NOC.
- Participate and contribute product or enhancement projects.
- Other general duties
Requirements:
- At least 3 years’ working experience in IT Helpdesk / NOC environment (Telco Environment)
- At least 2 years’ management experience to lead a support team
- Strong Communication Skills, with good email and verbal etiquette for compilation information / creation and dissemination of SOPs
- Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification and escalation.
- Able to work independently and as a good team player.
- Good deductive reasoning and problem-solving ability.
- Excellent verbal and written communication and presentation skills.
