Responsibilities:
- Solutions delivered on time and on budget.
- Perform maintenance on time.
- Provide timely and satisfactory issues resolutions.
- Conduct training, presentation to internal and external customers.
- Manage internal and external customers.
During System Implementation Phase:
- At site survey to ensure infra and network is in accordance to solutions requirements.
- Install, Configure solutions at sites.
- Manage User Acceptance testing at sites.
- Conduct User training at sites.
- Document handover items for customers at sites.
During Maintenance Phase:
- Ensure all delivered solutions are in operation.
- At site or remote to support and troubleshoot issues related to the delivered solutions.
- At site to perform solutions preventative action, monthly patching or upgrade.
- At site testing and delivery of Samsung devices.
- Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.
Requirement:
- Diploma or Degree in Computer Science or Information System related fields
- Server and/or cloud certificate is highly preferred.
- At least 2 years of experience in network administration, QA testing, software installation and maintenance.
- Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc.).
- Knowledge in the configuration management such as AD, CA, DNS etc.
- Knowledge in the use of database: MSSQL, MYSQL etc.
- Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment.
- Excellent problem solving, and analytical thinking.
- Good at documentation (specification, user guide creation)
- Excellent communication skills; able to present technical topics to non technical audience.
- Subject to government G50 clearance (compulsory)
Preferred Qualification:
- Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus.
- Programing and software development skill in Java, XML, HTML, Android development are a plus.
- Project Management experience and/or certificate.
- Experience in designing cloud system environment, able to manage cloud resource with automation.
- Ability to take up a new technology and perform development based on client requirements.
