Responsiblities
- Managed workshop operations for all company vehicles, including maintenance support for fleet customers.
- Oversaw daily aftersales processes such as CRM, workshop job allocation, diagnostics, troubleshooting, software, equipment, and manpower reporting to meet operational requirements.
- Ensured a harmonious working environment for employees, promoting a good Health and Safety culture within the business.
- Received and reviewed customer feedback, followed up to ensure customer satisfaction.
- Maintained up-to-date service schedules for workshop facilities and equipment.
- Monitored and ensured timely vehicle deliveries to customers.
- Tracked and managed all warranty claims submissions and payments to distributors.
- Managed staff performance and career development plans.
- Coordinated inter-departmental matters for seamless operations.
- Provided technical support to distributors and fleet customers.
- Prepared and submitted weekly and monthly reports.
Requirements
- Possess at least a Diploma, Advanced/Higher Diploma, Degree in Engineering (Electrical/Electronic/Mechanical) or its equivalent.
- At least 3 years of working experience in the related automotive field.
Tan Cheu Hoon, Fenny
EA License No.: 02C3423
Personnel Registration No.: R22105896
