Job Summary
We are seeking a driven Application Maintenance cum Support Manager who is competent in project management related to Traffic Engineering and Management and committed to deliver exceptional service.
Mandatory Skill-set
- Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
- Has at least 5 years of relevant experience in Application Maintenace Support and Operations;
- Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
- Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
- Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
- Excellent team player with the ability to communicate across all levels within the organization;
- Positive attitude and able to work under pressure;
- Excellent technical troubleshooting skills;
- Strong interpersonal and communication skills.
Desired Skill-set
- PMP and ITIL certifications.
Responsibilities
- Responsible to provide application maintenance support in all stages of the Information Technology (IT) application life cycle related to Traffic Engineering and Management projects.
- Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
- Responsible to create and secure appropriate approvals for planned and adhoc system changes;
- Involve in user and system support during and post system implementation;
- Support IT audit activities when required;
- Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
- Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
- Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
- Ensure compliance to the corporate standards, policies and guidelines related to the application services;
- Maintain hardware and software assets, annual asset stock take; and to inform management on need for technology refresh before assets are end-of-life;
- Manage, support and track IT changes activities; provide monthly IT application and operations statistics.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
