Qualifications & experience
- At least 2 years of customer service management experience in customer facing role preferred.
- Strong organisational, analytical and effective problem solving skills.
- Strong communication skills, both written and verbal.
- Proven people management skills.
- Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively.
Tasks & responsibilities
- Carry out supervisory duties to plan, assign and direct work to ensure daily operation support efficiency.
- Ensuring that internal KPIs are met.
- Identify and provide solutions to both customers’ and team needs.
- Identifies, evaluates, and prioritises customer problems and complaints to ensure that inquiries are successfully resolved.
- Ensure new customers implementation is on time and satisfactory.
- Provide ongoing training to the team to ensure effective system use.
- Recommend and implement process improvements to enhance system functionality and user experience.
- Develop and enforce policies and procedures.
- Any other ad-hoc duties as assigned.
Benefits
- Excellence career progression
- Learn and get Involved in FinTech
- Help push new technology to the public
