Your day-to-day
- Direct, guide and manage room attendants and public area attendants to ensure all guestrooms, public areas and heart-of-house locations are maintained to the highest standard of cleanliness and tidiness for safety and comfort for all guest at all times.
- Alert, well informed about the Hotel and able to organize their work during peak hours rapidly by maintaining a constant standard of performance regardless of volumes of business in operations.
- Assist in job training, grooming standard, conduct of colleagues and ensures Housekeeping colleagues act according to Hotel rules and regulations as well as the established policies and procedures
- Maintains the highest standard of personal hygiene and appearance at all times by him/her and colleagues assigned to him/her.
- Supervise, train & retain existing and new Colleagues with a standardized method-on the job training to ensure exceptional cleaning standards are met.
- Attends and represents his/her colleagues at Housekeeping meetings, maintaining effective communication within the department.
- Ensures all colleagues assigned to him/her, starts on time, in clean uniforms, shoes and name badges, understanding they represent the Hotel.
- Ensure that assigned hours of work are maintained and report any misconduct immediately to the direct manager.
- Is responsible for proper room and/or public area attendant assignments, full accomplishment of tasks, allocation of extra duties to the number of rooms credited upon.
- Ensures room and public area attendants are following room cleaning priorities strictly.
- Ensures VIP rooms are correctly supplied, checked and released on time to Front Office.
- Inspects each room on his assigned floor, whether Vacant, Occupied, Check Out or Out Of Service as well as corridors, service areas and emergency staircases.
- Report maintenance issues within their assigned area to Housekeeping office immediately and follows up upon completion.
- Notifies Executive/Assistant Executive Housekeeper when damage or theft to the Hotel property has occurred, whether caused by guests or colleagues.
- Ensures lost & found property is handed into Housekeeping immediately without any delay.
- Ensures all fire staircases, services areas and fire exits remain obstruction free.
- Supervisors to communicate with Coordinator/supervisor in Housekeeping office and peer on room issues such as maintenance defects, cleanliness not up to standard, whereby the room is not ready to release as vacant clean/inspected.
- Floor Supervisor at all time to communicate directly with coordinator, Supervisor or Assistant Executive Housekeeper.
- Advises Assistant Executive Housekeeper/Executive Housekeeper if colleague performance is not satisfactory for coaching and performance management.
- Flexible to work different shifts and assumes other duties assigned by the Assistant Housekeeper from time to time.
What we need from you
- Great communication and interpersonal skills.
- Great understanding in Housekeeping operations.
- Relevant experience as a Room Attendant.
- Carrying or lifting items weighing up to 50 pounds
- Computer literate (excel, word, office)
