x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Sommelier
 banner picture 1  banner picture 2  banner picture 3

Sommelier

Burnt Ends Restaurant Pte. Ltd.

Burnt Ends Restaurant Pte. Ltd. company logo

JOB DESCRIPTION:

  • Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
  • Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
  • Guide staff on the articulation of different categories of wines
  • Guide staff in operating Point of Sales (POS) Systems when managing beverage order
  • Guide staff in management of customers' queries
  • Coach staff in recommending wine and food pairings to customers
  • Interact with customers to assess customers' satisfaction levels for customer experience improvement
  • Inspect the adherence of customer service standards
  • Analyse customers' feedback to ascertain customer service delivery gaps
  • Monitor the execution of initiatives under customer loyalty strategies
  • Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
  • Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
  • Plan staff scheduling based on operational needs
  • Guide staff on opening, operating and closing of shifts
  • Conduct daily reconciliation of sales
  • Implement strategies to achieve sales targets
  • Monitor inventory level to ensure consistent supplies
  • Provide on-the-job training and performance evaluation to subordinates
  • Assist in interviewing new staff as part of recruitment efforts
  • Suggest areas for continuous improvement within the team
  • Implement continuous improvement activities within the team

REQUIREMENTS:

  • Minimum 1 year of experience in a restaurant or wine-focused position
  • Excellent problem-solving and customer service skills
  • Exceptional communication and interpersonal skills
  • Willingness to work during peak hours, including nights, weekends, and holidays
  • An advanced education or certification in wine studies that is service minded (CMS or WSET) is a bonus but not expected
  • Ability to work in a fast-paced environment and carry boxes
  • 5 day work week

Sharing is Caring

Know others who would be interested in this job?