Job Description
The Service Advisor in the automotive industry acts as a bridge between customer and service department. They assess, suggest, schedule, and ensure customer satisfaction.
Core Responsibilities
- Prepare accurate accident repair estimates and provide a necessary supplementary estimate.
- Provide guidance and support to customers regarding vehicle maintenance and repair services.
- Possess the ability to troubleshoot basic vehicle faults and problems.
- Gather feedback and encourage customers to leave a good review.
- Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.
- Prepare servicing schedule, job card and daily status.
- Prepare Job Quotation for all O&A jobs requested by customer.
- Attend to customers’ need & requests.
- Updating of maintenance book (record all job history).
Skills, Experience & Qualifications
- Minimum of 2 years of experience as a Service Advisor/Customer Service role within the automotive industry.
- Good communication and interpersonal skills.
- Adapt to a fast-paced environment and be flexible with changing priorities.
- Proficient computer skills to manage customer information and process service orders.
- Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree
