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Jobs in Singapore   »   Jobs in Singapore   »   Engineering Job   »   Back Office Manager (Customer Service) – Engineering industry
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Back Office Manager (Customer Service) – Engineering industry

Liberte Hr Services Pte. Ltd.

Liberte Hr Services Pte. Ltd. company logo

Back Office Manager (Customer Service) – Engineering industry

Responsibilities:

  • Oversee all back-office service activities and manage the back-office team.
  • Meet sales KPIs and prepare accurate sales quotations and price proposals for customers.
  • Maintain updated databases (pre-order and post-order) in CRM and spreadsheets.
  • Ensure data completeness and accuracy in SAP/CRM for quotations.
  • Track customer inquiries, prepare quotations, and drive order intake.
  • Handle customer feedback and complaints, resolving or escalating issues as necessary.
  • Manage sales and development for a select group of customers.
  • Coordinate with internal departments and intercompany teams on sales tasks.
  • Maintain standard spare part lists (SPC).
  • Provide administrative support to the sales team as needed.
  • Perform other ad-hoc duties as assigned.

Requirements:

  • Minimum of a Diploma in any field.
  • Strong business English communication skills.
  • Must have solid SAP knowledge and experience.
  • Proficient in MS Office applications.

Experience:

  • Background in high-volume transactional environments.
  • Exceptional organizational and time management skills.
  • Ability to work autonomously and collaboratively in a team.
  • At least 5 years of experience in sales or a sales support role.
  • Strong commercial acumen.
  • Familiarity with sales processes and systems.
  • Experience in a manufacturing/Engineering industry is a plus.
  • Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore

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