Job Description & Requirements
- To plan, organize, recruit, execute and control the functions of the housekeeping department.
- To be responsible for directing, supervising and co-coordinating the activities of housekeeping and ensuring the smooth operations which includes rooms, public areas, laundry, uniform/linen rooms and pool area.
- To maintain the highest standard of cleanliness, presentation and efficiency while achieving guest satisfaction. To supervise and co-ordinate the works of housekeeping contractors
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- To co-ordinate with the Human Resources department in the selection of housekeeping staff.
- To plan, recommend and develop on job training for housekeeping staff.
- To ensure staff thoroughly understands the house and departmental rules and regulations.
- To regularly evaluate staff performance and provide recommendations for transfers and promotions.
- To co-ordinate and communicate effectively with other departments as well as within the department.
- To keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.
- To carry out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
- To develop standard procedures for routine tasks so as to enable employees to develop consistent work habits.
- To establish inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.
- To conduct inventory of the Rooms and F&B linen together with the Finance department.
- To ensure that staff receive training for any new products or equipment introduced to Housekeeping
- To effectively schedule staff so as to maximize the manpower available.
- To establish Lost & Found procedures and ensure proper recording and safe keeping of such items.
- To establish and ensure a good system of administration and record keeping for housekeeping.
- To co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
- To ensure that all equipment used by housekeeping is in good repair and is serviced regularly.
- To oversee the smooth operations in the Linen/Uniform Room and Laundry.
- To ensure that laundry services are of the highest quality for hotel guests, and staff uniforms.
- To provide a warm and conducive environment for the housekeeping department, so that morale is kept at a high level.
- To counsel, motivate and discipline staff as required.
- To ensure employees and self adhere to hotel grooming standards.
- To ensure that the floral arrangements are of good quality and aesthetically pleasing to the eyes, in all areas of the hotel.
- To ensure tailoring of uniforms are of highest quality.
- To comply with the hotel rules and regulations as well as the policies and procedures set by the hotel and management.
- To identify opportunities in Housekeeping and to take the necessary corrective action(s).
- To liaise with and co-ordinate the works of the housekeeping contractors.
- To attend meetings as required.
- To assist in the preparation of annual housekeeping budget.
- To be fully familiar with hotel Fire Safety and Security Procedures and to comply with such and ensure housekeeping staff are properly guided.
- To perform any other duties other than these above which are requested by the hotel management/direct supervisor.
