Senior Facilities Manager
Role Purpose
An exciting opportunity has arisen for a Senior Facilities Manager who will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The Senior FM will oversee the teams in APAC supporting all on account. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service and communication.
What this job involves
The key focus for this role will be to support the team in APAC to ensure clear management and ownership in driving the internal operations of stakeholders and its clients. Ensuring services to the highest possible standards are delivered within adequate timeframes as well as representing the client and JLL values in appearance, presentation and manners throughout the APAC portfolio.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.
You will be instrumental in ensuring the APAC workplace delivers a great experience for visitors and staff whilst also overseeing some remote sites. Your ownership of these multiple sites and people management to ensure you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
- Promoting high level of satisfaction among client users by promptly responding to their service requirements.
- Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
- Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
- Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
- Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
- Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service
- Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
- Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager
- Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion
- Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
- Bachelor's degree or equivalent facilities or property management experience.
- Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
- Ability to react quickly and decisively when faced with a problem or issue
- Able to work off their own initiative and with minimal direction
- Strong team player with a commitment to support their colleagues
- Able to demonstrate superior people management skills
- Ability to work under pressure and to tight deadlines
- Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services.
- Superior client relationship management skills.
- Strong leadership, supervisory and people management skills across multiple service lines.
- Ability to work without supervision and drive positive outcomes.
- Experience in a customer facing environment within technical FM services.
- Experience with event management and planning.
- Must be able to demonstrate flexibility in relation to type of works carried out and availability.
- Excellent written and oral communication skills, including presentation and negotiation skills.
- Ability to display initiative, confidence, and professionalism at all times
- Must be prepared to travel in order to support region wide delivery
- Ability to plan and manage financials within budget and time constraints as well as identify cost savings and avoidance opportunities.
- Experience with contract management, vendor management and small capital projects.
- Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
- Able to demonstrate knowledge of local health and occupational safety requirements
- Experienced in dealing with critical facilities and vendor management for specialized services
- Strong written and verbal English as a second language
You also need to be:
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
Critical Competencies for Success
- Firm First mind-set
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm’s procedures and standards
- Client Focus & Relationship Management
- Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
- Able to interact with the general client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Project Management & Organizational Skills
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
