We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.
Key Responsibilities:
- Primary point of contact for customers at the facility
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information and troubleshoot issues in a timely manner
- Resolve customer complaints and escalate issues when necessary.
- Maintain detailed records of customer interactions.
- Collaborate with other teams to address customer needs and improve service delivery.
- Identify opportunities to enhance customer experience and suggest process improvements.
- Manage booking schedules
