Benefits Summary:
- Key Account Customer Service Representative (FMCG)
- Permanent role
- Basic up to $ 3,600 +AWS +VB
- Monday to Friday, 8.30am to 5.30pm ; Saturday 8.30am to 3.00pm
- Location: Clementi
- Leads will be provided, no need to hunt in sales
Responsibilities:
- Serve as the primary contact for key accounts, addressing their daily inquiries and requests.
- Provide timely and accurate information in response to client questions about products, services, and order statuses.
- Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.
- Oversee and process client orders, ensuring accuracy and prompt delivery.
- Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
- Track the progress of orders and resolve any issues that may arise.
- Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
- Proactively identify potential problems and take measures to prevent them from affecting the customer experience.
- Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
- Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).
- Partner closely with the sales and account management teams to ensure alignment on client strategies.
- Work with other departments (e.g., finance, logistics, product development) to address client-related issues.
Additional Information:
- High school diploma or equivalent required; a Bachelor’s degree in Business, Communications, or a related field is preferred.
- Proven experience in customer service, account management, or a related field (2+ years).
- Experience working with key accounts or in a B2B environment is an advantage.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Attention to detail and organizational skills.
- Proficiency in customer service software (e.g., CRM systems) and MS Office.
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*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen| EA Personnel No.: R21102913
