Key Responsibilities
1. Membership Administration
- Assist in processing new membership applications, renewals, and terminations following club guidelines and policies.
- Maintain accurate and up-to-date member records in the membership management system, ensuring confidentiality and data integrity.
- Respond promptly and professionally to membership inquiries, addressing concerns, or escalating issues to relevant team members as needed.
- Support in managing members' statements, account updates, and adjustments when required.
2. Member Engagement and Communication
- Act as the first point of contact for membership-related queries, both in-person and through phone or email, delivering excellent customer service.
- Assist in preparing and distributing membership-related notices, updates, and promotional materials.
3. Administrative Support
- Provide general administrative support to the Club and membership office, including filing, data entry, and handling correspondence.
- Assist with scheduling and organizing club events and meetings, coordinating with relevant departments.
- Maintain inventory of office supplies and reorder as necessary, ensuring that the department is well-equipped.
4. Database and Records Management
- Ensure the membership database is current, accurately reflecting member status, contact details, and any pertinent notes.
- Maintain secure handling of member information in compliance with data protection policies and best practices.
5. Support to Club Operations
- Collaborate with the finance and administration team to streamline operational tasks, such as invoicing, event preparation, and record-keeping.
- Assist with ad-hoc tasks or projects, including supporting marketing efforts or coordinating with external vendors.
Qualifications:
- Proven experience in administrative roles, preferably within a club or membership-based organization.
- Proficiency in MS Office Suite
- Excellent communication and writing skills.
- Prior experience with Club2000E software is preferred.
- Able to start immediately or within a short notice period will be an added advantage.
