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Jobs in Singapore   »   Jobs in Singapore   »   Art / Design / Entertainment Job   »   KR16 - Video Analytics Customer Service Representative
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KR16 - Video Analytics Customer Service Representative

The Supreme Hr Advisory Pte. Ltd.

The Supreme Hr Advisory Pte. Ltd. company logo

Position title : Customer Support Executive (CSE) - Video Analytics

Location: 81 Ayer Rajah Crescent

Working Days: 5 days A Week [Mon - Fri)

Working hours : 9am – 6pm

Salary : Up to $6,000 + (Car allowance based on mileage travel)

Roles & Responsibilities:

- Customer and Site Management:

  • Act as the primary liaison for customers and sites.
  • Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
  • Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
  • Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
  • Conduct training sessions and workshops to educate customers on the utilization of company products and technologies.
  • Ensure customer satisfaction and retention.
  • Monitor and report on key customer success metrics.
  • Willingness to travel to customer sites as required

- Physical Deployment of Video Analytics solutions:

  • Deliver and install hardware to integrate company's Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

  • Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

  • Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

  • Coordinate internal resources to address customer requirements effectively.
  • Work collaboratively with internal teams to enhance the overall customer experience.
  • Provide constructive product feedback and suggestions to Company’s technology team.

- Documentation:

  • Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

  • Provide guidance to interns on efficient and effective practices in daily tasks.
  • Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

  • Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Job Requirement

  • Demonstrated experience in a customer success or account management role.
  • Proven background in technical support roles.
  • Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
  • Proficient in project management and organizational skills.
  • Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

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