Position title : Customer Support Executive (CSE) - Video Analytics
Location: 81 Ayer Rajah Crescent
Working Days: 5 days A Week [Mon - Fri)
Working hours : 9am – 6pm
Salary : Up to $6,000 + (Car allowance based on mileage travel)
Roles & Responsibilities:
- Customer and Site Management:
- Act as the primary liaison for customers and sites.
- Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
- Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
- Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
- Conduct training sessions and workshops to educate customers on the utilization of company products and technologies.
- Ensure customer satisfaction and retention.
- Monitor and report on key customer success metrics.
- Willingness to travel to customer sites as required
- Physical Deployment of Video Analytics solutions:
- Deliver and install hardware to integrate company's Video Analytics solutions into customers’ workflows and systems.
- Troubleshooting:
- Troubleshoot and resolve technical issues to ensure customer satisfaction.
- Platform Administration:
- Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
- Cross-functional collaboration:
- Coordinate internal resources to address customer requirements effectively.
- Work collaboratively with internal teams to enhance the overall customer experience.
- Provide constructive product feedback and suggestions to Company’s technology team.
- Documentation:
- Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
- Mentor for Interns:
- Provide guidance to interns on efficient and effective practices in daily tasks.
- Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.
- Keeping current:
- Stay informed about the latest industry trends and technologies to enhance customer success strategies.
Job Requirement
- Demonstrated experience in a customer success or account management role.
- Proven background in technical support roles.
- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
- Proficient in project management and organizational skills.
- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.
Liaw Ying Ru Karis Reg No: R24125303
The Supreme HR Advisory Pte Ltd EA No: 14C7279
