About the job
The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.
Your assignment
Provide Business IT support to the store:
- Ensure that IT systems perform with high availability, performance, and security
- Oversee Service Desk Operations and Compliance
Day-to-day IT Operations (Core Responsibilities):
- Assess assigned severity levels on Service Desk and comply with agreed-on service levels
- Investigate and resolve issues posted on the Service Desk
- Support user enquiries on IT issues over the phone/email/remote assistance
- Develop quick Level 1 & 2 resolution processes for common issues
- Communicate with end-users regarding incident status
- Provide IT Support/Installation/Configuration for the company's PC end-users
- Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
- Arrange with Technicians for repairs/maintenance of Hardware
- Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
- Coordinate on-site work with authorized vendors during rebuild, relocations or repairs.
Your profile
Motivation:
- Passionate about IT solutions and trends in the retail industry
- Strong sense of achievement in driving IT operational support
Knowledge:
- Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)
Capabilities:
- Resolve IT support issues and service requests in a structured and timely manner
- Excellent teamwork and establish good working relationship with users and service providers
- Customer service mind-set, self-starter, process improvement orientation
- A technical, logical thought process with strong communication skills and has a good command of English
