Job Description
The Technical Consultant will support sales in driving Telco Connectivity services and customized solutions for Enterprise customers & Carriers. He/she will work closely with Sales Specialist & Carrier Sales team in the Enterprise Connectivity Service Line.
Responsibilities
- Develop comprehensive and competitive solution that is financially sound and that can be operated leveraging on StarHub existing / emerging services, customer specific development and third party services.
- Own the technical leadership and secure the sign-offs (acceptance) with the engineering and service delivery teams, as well as third-party providers.
- Functional work activity covers development of solution design; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activates such as presentations and negotiations.
- Directly engage and lead pre-sales consulting for strategic customers.
- Work with Sales Specialists to support the Account Managers as required for the preparation of account plan, solution pipeline and sales forecasts.
- Bid/Solution Response & Execution
- Responsible for overall technical solution by Increasing customer value & solution profitability, reducing commercial & service delivery risks
- Responsible for identifying non-standard costs and risks, and evaluate the impact of these costs/risks on the solution with the Bid/Sales team.
- Identify and clarify technical, delivery and operational risks
- Ensure transition from Pre-Sales to Post-Sales via a kick-off meeting
- Support solutioning for major/complex changes during transition, implementation and service management activities
Qualifications
- Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
- CCDP, CCNP, certification or equivalent would be preferred
- At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
- Cross-vendor networking (routing, switching, VPN, Voice, load balancing, security & firewalls – Cisco, HP, Aruba, Huawei)
- Familiar and conversant in Telco services – Domestic and Global - MetroEthernet, MPLS, Contact Centre, Conferencing, SD-WAN, NFV, Data Centre hosting.
- Familiar and conversant in ICT - Routing, Switching, Wireless, Unified Communications, Firewall, and Structured Cabling
- Network and SI solutioning preferred
- Ability to perform independently and interface with customers, partners and account team
- Good knowledge of consulting frameworks and methodologies
- Excellent presentation/communication skills (written and verbal)
