Responsibilities
• Work with the Workstream Change Lead to ensure Change Management plans and activities appropriately address country specific needs and differences. Change artefacts and activities are actionable and measurable (this includes e.g. change impact assessment, stakeholder analysis, change delivery plan, communication plans, change readiness assessment, training, business readiness tracking, resistance management plans).
• Partnering with leaders, subject matter experts and employees across the business to understand, plan, design, implement and monitor change that drives success against organisation goals.
• Support the development and delivery of effective OneERP+ change activities leading to highly engaging employee experiences which promote ongoing engagement in change and the corporate strategic direction across APAC.
• Contribute to the development and delivery of employee communications that are engaging, clear and effectively distil complex and big picture information into digestible content, considering cultural and language differences.
• Contribute to the recognition and management of workstream related change risks, issues, and dependencies. Effectively manage identification and management of mitigation tactics to enable desired change outcomes.
• Build and maintain trusted relationships with business stakeholders across allocated workstreams to understand business impacts and enable successful program implementations.
• Be the critical link between business and program to ensure that organisational needs are understood and changes are supported by relevant stakeholders within workstreams and countries in scope.
• Identify and manage anticipated resistance to change in a timely and effective manner.
• Support the design, development and delivery of training to effectively support impacted stakeholder groups to adopt changes and operate successfully post program implementation. Consider country-specific differences and needs in training methods and delivery approaches.
• Report on data-driven success measures demonstrating the effectiveness of change activities and adoption rates for each in scope country.
• Support the Workstream Change Lead to effectively report to project and key stakeholders on change priorities, progress and issues management.
• Provide support to key stakeholders to increase understanding of change management practices and their role as leaders and advocates for the change OneERP+ introduces.
• Support members of the program on the approach, tools and benefits of change and communication management.
• Contribute to the development of a change management practice with change management processes, tools and templates to support the integration and engagement with change management principles across APAC.
Requirements
• Change Management experience (3+ years) in wide scale organisational programs, ideally as part of an IT implementation.
• Degree or equivalent work experience, formal qualification in change management discipline such as PROSCI desired.
• Demonstrated delivery of change approaches and artefacts within a complex program of work, including being a member of an international and/or remote team.
• Excellent stakeholder management skills in managing diverse stakeholders at all levels within the organisation.
• Superior communication and delivery skills enabling you to influence and establish credibility with stakeholders
• Strong influencing, negotiation and communication skills
• Ability to work effectively in fast paced, ambiguous and challenging environments
• Results-driven leader and team player who thrives on working with others to solve complex challenges - particularly across diverse business units and locations
• Professional, pragmatic and customer focused
• Experience working with a number of ASEAN countries would be preferred – to assist other team members in their change approaches to the various in-scope countries
• Japanese-language proficiency would be an advantage.
• Knowledge of specific functional areas (Finance, Projects, Sales, Procurement, etc.) would be an advantage.
Licence no: 12C6060
