1. Human Resources Assistance
· Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
· Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.
· Manage an efficient team of service staff by taking an active interest in their welfare and development.
· Coach, train and supervise staff to operate stations.
· Develop and motivate team members through capability development.
2. Operational Assistance
· Ensure daily opening and closing duties in the outlet are properly executed.
· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
· Perform inventory checks and product ordering.
· Maintain high level of customer service as per QSC standards.
· Ensure overall store image is maintained and the brand is always well represented.
· Plan roster for operations staff.
· Monitor opening and closing duties of the outlet.
· Communicate daily and act as liaison between operations staff
and management.
· Ensure that POS system is always operational and accurate.
· Provide co-ordination and services for both kitchen and service.
· Report on time, in proper uniform and grooming.
· Maintain workplace safety and health policies and procedures.
· Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.
· Execute any other duties as requested by immediate superiors.
3. Financial Assistance
· Achieve Business KPIs set by management.
· Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.
· Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.
· Reduce food, beverage and stocks wastage in the outlet.
· Managing of daily sales transactions and cash float.
· Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.
· Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.
· Verify & process daily and monthly roster for accurate payroll execution.
4. Administration Assistance
· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
· Maintain an attractive and an orderly appearance in the outlet.
· Prepare the daily sales report.
· Monitor proper ordering, receiving, storage procedures are being followed.
5. Promotion Assistance
· Motivate, guide and train the staff in upselling the food and beverage items.
· Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.
· Ensure that all staff are properly informed daily via ‘roll call’.
Benefits
· Staff Discount
· Medical Benefits
· Meal Benefits
· Career Progression
· Flexi Health Benefits
· Performance Incentive Bonus
