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Job Title: Manager, People Services, Southeast Asia
Location: Singapore
Coverage: Southeast Asia (Singapore, Malaysia, Vietnam, India, Indonesia, Cambodia, Philippines, Myanmar)
Primary Purpose:
As the People Services manager, you will oversee HR operations (both offshore and in-house) in Southeast Asia and manage regional/local HR projects.
This role is crucial for aligning local/regional objectives with global strategies, ensuring compliance, and fostering continuous improvement.
You will work closely with regional leadership and stakeholders to deliver seamless HR services and drive strategic initiatives.
This role is a management role with 1 direct report, and is reporting to regional Senior Manager, HR Technology and Operations.
The successful individual will leverage their proficiency to:
Operational Excellence
- Align local/regional objectives with global priorities. Drive operation consistency and standardization across the region.
- Act as the HR Operations subject matter expert for local/regional HR services with a key focus on employee experience, managing HR operations (both offshore and in-house) to ensure best-in-class service delivery.
- Act as the primary escalation point to help solve both day-to-day and more complex operational problems, as well as the primary point person for partnering on projects, initiatives, and process design with departments across the Tapestry and our brands.
- Review SNOW Tickets/Trend Analysis to help identify opportunities to enhance customer-centricity, improve effectiveness, and increase efficiency.
- Proactively manage and review the performance effectiveness of service providers, with a mindset to continuously seeking improvements.
- Manage and improve employee experience alongside employee lifecycle, especially during key stages (onboarding, mobility, separation, etc.).
- Continuously review and initiate improvements to internal HR processes, practices, systems and communications towards enhancing operational and service excellence.
- Ensure all HR operations policies and processes are documented and updated accordingly.
- Be the product owner for some of the HR systems (PeopleDoc - Documentation management, Audit & Compliance - data integrity, ServiceNow, etc) to drive digitalization.
Employment Regulation/Compliance
- Foster compliance with employment regulations by driving relevant compliance initiatives, closely monitoring legislative changes.
- Act as an advisor to HR community on employment compliance and regulatory matters.
- Manage government employment reporting and requirements.
- Ensure accurate and up-to-date employee data, conduct regular checks.
- Ensure all process execution and system adhere to our regional/local data privacy policy.
- Coordinate internal and external HR audits.
Team Management
- Manage 1 direct report who is based in Vietnam
- Inspire and guide a growing team, foster a culture of transparency, collaboration, inclusion and innovation.
An outstanding professional will have:
- Preferred Education: Minimum of Bachelor degree or equivalent.
- Experience: Minimum 8 years of experience in HR operations with a combination of operations and project experience. Expertise in a case management system (ServiceNow or the equivalent) and HCM environment (SuccessFactors or Workday).
- Employment Law: Deep understanding of laws and regulations in Southeast Asia with the ability to apply them into the organization.
- Ownership & Process-driven Mindset: Strong ownership and accountability of people, processes, and strategy. Process management mindset with the ability to influence outcomes.
- Analytical Skills: Proficient in data analysis and reporting for informed decision-making and process improvement.
- Communication: Strong stakeholder management and excellent communication skills.
- People/Vendor Management: People and vendor management experience, motivating, leading, building and retaining talent.
- Project Management: Project management experience, including discovering, exploring, defining and delivering projects.
