Team Description:
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Define clear project objectives, monitor project progress, and inspire the adoption of planning and execution best practices.
- Collaborate closely with local and regional stakeholders, conducting quantitative and qualitative analysis to address key issues and develop actionable solutions for current operations.
- Design and implement reporting processes based on identified business requirements and collected data.
- Manage and track cost drivers across markets, and propose resource allocation initiatives to support the platform's growth strategy.
- Utilise strong analytical skills and a hands-on, pragmatic approach to deliver measurable results.
Requirements:
- Bachelor’s degree or above
- Minimum 2 years of working experience
- At least 1 year of working experience in a top-tier strategy consulting firm
- Ability to apply analytical thinking towards business problems
- Experience in working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
- Excellent stakeholder management skills to manage senior and cross-functional stakeholders
- Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders
- Ability to coordinate tasks across various stakeholders, manage project progress, and achieve goals in a timely manner
- Ability to thrive in a dynamic and collaborative environment
- Strong work ethic and excellent ownership skills
