Reporting to Senior Manager, Information Technology & Administration, this position is responsible for planning, implementing, maintaining and supporting all areas of IT infrastructure to ensure stable and secure IT environment for all users.
Responsibilities:
- Administer, manage and maintain network, servers and storage
- Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional affiliate offices
- Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools
- Ensure proper functioning of all security appliances and adherence to IT security policy control
- Create, review and update IT security policies and procedures
- Carry out periodic and required security updates to all IT systems, computers and equipment
- Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats
- Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements
- Work closely with Japan headquarter and IT vendors on system implementation and IT operations
- Coordinate with IT vendors on faulty hardware repairs, replacement and return merchandise authorisation (RMA)
Requirements:
- Bachelor’s Degree in Computer Engineering or related discipline with at least 5 years of related experience
- Ability to provide technical support for computer systems, equipment, software and hardware
- Specialized in IT Security and systems (Firewall, NAC, Cloud security), Server and Storage Administration (NetApp, Switch), Virtualization Technologies (VMware, Hyper-V) and IT Cloud Admin (Azure, AWS)
- Certification in IT Project Management, Microsoft or Cisco Certifications and Cloud IT Management (Azure, AWS) preferred
- Proficient in Microsoft Office applications
- Team player with strong sense of ownership
- Possess good communication and coordination skills
- Able to perform overtime when required
