job description
Position Overview:
Join Ipah Hotels Pte Ltd as a dynamic Hotel Manager, where you will be at the forefront of delivering exceptional guest experiences while overseeing our bustling 24-hour operations. This role requires a unique blend of leadership and flexibility, as you will manage a variety of operational tasks within regular 8-hour shifts, with the occasional need for overtime. Your commitment to hospitality excellence will shine as you engage with guests and inspire your team, even during weekends and public holidays.
Key Responsibilities:
- Leadership & Daily Operations: Spearhead the management of all hotel functions—front desk, F&B, housekeeping, and guest services. Ensure that every aspect operates smoothly and adheres to our high-quality standards.
- Guest Engagement & Satisfaction: Become the face of the hotel for guests, ensuring their needs are met with prompt and thoughtful service. Your approach will foster loyalty and repeat visits.
- Flexible Scheduling: Embrace an 8-hour workday while demonstrating a willingness to take on overtime when the hotel demands it, especially during peak times, weekends, and holidays.
- Financial Stewardship: Manage budgets and finances effectively, driving initiatives that enhance revenue while ensuring operational costs remain in check.
- Team Development & Culture: Lead recruitment and training initiatives to build a strong, motivated team. Encourage personal growth and a collaborative work environment through regular feedback and support.
- Compliance & Safety: Maintain a thorough understanding of local health and safety regulations to ensure compliance across all hotel operations, providing a safe environment for both guests and staff.
Qualifications:
- A degree in Hotel Management, Business Administration, or a related field.
- A minimum of One year in hospitality management, with a preference for experience in high-end or boutique hotels.
- Availability to work flexible hours, including weekends, holidays, and potential overtime to meet operational needs.
Preferred Skills:
- Proficiency in hotel management software
- Outstanding leadership, communication, and problem-solving abilities, allowing you to manage diverse teams and exceed guest expectations.
- A strong awareness of the hospitality landscape in Singapore, including relevant regulations and customer service trends.
