About MTFA
The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs.
Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.
DUTIES AND RESPONSIBILITIES
Responsible for the administration of Ihsan Kidney Care (IKC), including but not limited to the following:
❖ Strategize, plan and maintain standard operating procedures, foundation policies and initiatives with the Centre Manager and Assistant Nurse Manager
❖ Undertake research, analyse data as well as develop, design and monitor systems and processes to improve effectiveness of operations
❖ Work closely with a diverse range of stakeholders in attending to feedback and complaints by patients whenever necessary
❖ Conduct periodical reviews of the general operations
❖ Identify potential areas of compliance vulnerability and risks
❖ Develop / implement corrective action plans for resolution of problems / issues
❖ Work on improving service levels continuously and achieve customer satisfaction targets
❖ Oversee all purchasing matters (obtain quotations, put up purchase orders, etc.)
❖ Manage the inventory of the dialysis centre
❖ Supervise support staff of IKC (e.g. cleaners, etc.)
❖ Work closely with the finance department pertaining to all IKC matters
❖ Assist with processing all claims, billings, invoices, collections, and donations, etc.
❖ Manage all e-portals for IKC (to be assigned as the administrator as well)
❖ Ensure proper custody of cash and receipt books
❖ Supervise all files, mails, and keys in IKC
❖ Maintain and update leave records of staff promptly
❖ Attend to public enquiries (telephone enquiries, email enquiries, etc.)
❖ Support IKC Committee in all administrative matters
❖ Any other duties as assigned by Centre Manager / Assistant Nurse Manager / Executive Director / Executive Secretary
QUALIFICATIONS:
- Diploma or Degree in any relevant course
- IT Savvy
- Leadership and People Skills
- Good communication skills
- Atleast 1 - 2 years experience
