Responsibilities:
- To make phone calls, send reminders and to communicate with customers for all repayment matters
- To send out over due notices for customers who may have missed repayments
- To be able to listen and understand customers’ situation well in order to suggest a solution or a suitable payment plan
- To identify, recover and keep track of assigned accounts for outstanding debts
- To investigate and resolve any discrepancies for the customers
- To build good and lasting relationships with customers to avoid future issues
- To follow-up closely with customers for payment
- To provide clear and coherent explanation of loan contract terms, products and details to customers
- To answer customers’ queries and to explain loan procedures over the phone
- To help in administrative duties such as photocopying and filing when necessary
Requirements:
- Education: Minimum N Level certification.
- Experience: No experience required. In-house training will be provided.
Skills:
- Proficient in PC usage.
- Strong communication and interpersonal skills.
- Ability to communicate effectively with Chinese-speaking customers.
Attributes:
- Friendly, open-minded, and positive attitude.
- Self-motivated and diligent with attention to detail.
