As the APAC Emerging Markets Workplace Experience Partner, you’ll drive the operations and logistical support teams, keep the offices running smoothly, and plan the activities that’ll foster a riotous workspace. Your experience managing fast-paced offices combined with the powers of your attention to detail and sunny disposition will help drive your efforts to create an environment where Rioters will thrive.
You’ll join a team of internationally and culturally diverse professionals that share our focus on player experience and passion for our players and Rioters.
Besides your Workplace hat for Emerging Markets, you will also wear the APAC travel hat, Overseeing daily operations for Riot APAC + region.
Responsibilities under Workplace Partner APAC Emerging Markets:
Shape, develop and manage all office operations within Riot’s APAC Emerging Markets, currently being Philippines, Indonesia, Thailand and India (subject to change and growth) managing offices and implement improvements aligned with needs.
- You are the subject matter expert in all things related to workspace projects and optimization. Serve as the point of contact for all workplace space planning. Coordinate constant Rioter churn and workspace requirements - moves, adds, changes, deletes.
- You will maintain office efficiency by planning and building office systems, layouts, and equipment procurement across your locations of focus
- Manage all office administration beyond office day to day duties. This includes keeping office equipment and supplies stocked, mailing, administrative duties, pantry management and cleaning.
- You will manage multiple simultaneous office operations projects from inception through completion e.g. SWAG drops, program rollouts
- Assist in the onboarding process for new hires and help Rioters with required office and admin support.
- Support internal and external events, including Rioter team events and celebrations, karma / philanthropy, and other activities for community engagement.
You communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; you will communicate with all Rioters in your region, including leadership, to provide key updates and ensure compliance with Riot Games’ standards and security policies.
- You have a sense of urgency and you are an expert problem-solver who can address major issues that threaten Rioters, players, or services, whether it is people, process, or workplace related.
Responsibilities under Travel and Expense Management
Oversees daily operations for Riot's APAC region in the following areas:
- Daily travel operations to ensure outstanding customer service for Rioters, be main Point of Contact between Riot & our travel management company, and all relevant suppliers within the Travel space
- Monitor adherence to Riot's Travel and Expense policies and philosophy, and provide feedback to managers & Rioters as appropriate
- Support HRBP through training of new Rioter’s in Travel & Expense, and our chosen TMC
- Participate in relevant projects, such as TMC, OBT, Payment Provider, Hotels, Airlines etc.
- Evaluate & recommend regional efficiencies and processes that may enhance the Rioter experience and travel processes
- Work with Accounts Payable and other Finance teams to align budgets, reporting & payments to our vendors
- Provide support to our wider APAC team with hotel sourcing projects for meeting & events, as well as Esports tournaments.
- Work closely with our Global Travel Manager to provide feedback and process improvements & regional challenges
- Work with our APAC Managers to provide useful reporting on spend analytics and improvement suggestions
Corporate Credit Card Data and Systems
- Oversees staff monthly reconciliation of all Riot credit cards to ensure proper allocation of T&E.
- Perform reconciliation for virtual credit cards (Business Travel Accounts) between travel vendors and credit card spend reports ensure accuracy.
Oversight for the APAC Region
- Rioter, traveler's satisfaction and wellbeing
- Strong collaboration with internal Riot teams and external partners
Sourcing
- Source local hotels for Riot's prefer hotel program
- Source and support systems and tools that are in place for local ground transportation for events, when required
- Source Riot events that are in the region with a formalized RFP process
- Source airline deals where spend requirements are met
