Key Responsibilities
Sales Support & Quotation Management:
· Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.
· Liaise with Site Engineers to understand customer needs and provide necessary support.
· Assist in the preparation of sales proposals and offer technical solutions where appropriate.
Inter-Section/ Departmental Coordination
- Covering for colleagues’ duties when required to ensure smooth workflow and operations across teams, collaborate with other departments as needed.
- Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.
Purchasing & Product Sourcing
- Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.
- Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.
Administrative & Documentation Tasks
- Maintain and update customer databases, ensuring accurate and up-to-date information including customer details, sales history, and service records.
- Organize and file documentation records related to quotations, purchase orders, and customer & supplier interactions.
- Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.
- Provide administrative support for sales meetings, product presentations, and other related events.
Customer Satisfaction Monitoring
- Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.
- Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.
Additional Responsibilities
- Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.
- Support purchasing tasks and assist in sourcing alternative products when required.
- Assist in maintaining a well-organized filing system for easy access to documentation and records.
Requirements
- Exposure in Engineering or a related field preferred.
- Experience in sales support or customer service roles is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.
- Ability to handle multiple tasks, work under pressure, and meet deadlines.
