Job Description
- Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services and generate interest in the offer
- Upsell products and services
- Research needed information using available resources
- Route calls to other team members whenever needed
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone
- Following communication scripts
- Managing social media and third-party review site
Requirements
- Min 2 years experience
- Good communication skills
- Excellent interpersonal skills to build rapport with people from diverse backgrounds
- Ability to multitask
- Problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.
Benefits
- 5 days work week - 8.30am - 5.45pm
- Located at McPherson Area, 10 min walk from Tai Seng MRT
- 16 days Annual Leave
- Annual Wage Supplement AWS
- Medical &, Dental benefits, Insurance coverage
