Main Responsibilities
Application monitoring responsibilities
- Define and implement in coordination with the build team the needed application monitoring.
- Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Incidents and Requests management (business users and others IT teams)
- Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
- Analyze and manage incidents/problems/requests.
Problem management and continuous improvement
- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
Qualifications and Profile
Candidates should have 4+ years experience in application support activity.
- ITIL certification.
- Good understanding of Capital Markets Domain and market activities.
- Relevant experience on Asset Control software
- Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.
- Relevant experience with working with external source like Bloomberg, reuters
- Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.
- Proven experience in technical proficiency with strong skills in SQL,
- High level of proficiency in unix/linux scripting.
- Should be able to doSLA & KPI management, client communication & interaction
Predictive analysis, consulting, escalation management
Risk analysis and project execution
- Appetite for continuous improvement and automation.
- Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
- Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting skills.
- Ability to work well under pressure.
- Autonomous, self motivated and excellent team player.
- Strong perseverance and diligence towards attaining goals and effective time management.
The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.
All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.
Education
- Intermediate level (min. 4 years)
Shift Timings
- Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
- Rotational Week-end support.
Next Step
Prepare your updated resume and expected package.
Simply click on 'Apply here' or email to [email protected] to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
EA License Number: 91C2918
Registration Number: R22106307
