JOB DESCRIPTION
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
- Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
- Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
- Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
- Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- In addition, some states may have additional licensing/registration requirements to be considered for this position.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors, manager.
JOB REQUIREMENTS
- Minimum education of GCE "O" or "N" Level certificate
- At least 1 year working experience in a similar position in security & safety operations
- Possesses a valid security licence
- Applicants who have taken RTT will be prioritised
- First Aid and CPR+AED certified
- WSQ Respond to Fire and Hazmat Emergency certified
- 12 hour shift / Work 4 days
BENEFITS
- Company Transport Pick-up/Drop-off Provided
- Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
- Employee Room Rate, Learning & Development Opportunities, Staff Recognition Award
