This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.
Responsibilities:
Application Processing and Decision Making
· Process scheme applications, appeals and exceptional cases
· Propose recommendations for appeal cases and seek management’s approval
· Perform checks on points accumulated through active job search conditions
Verification and Due Diligence
· Verify supporting documents
· Conduct checks with external parties, including calling employers,
· contacting medical institutions, cross-checking with CPF Board and MSF on financial situations
Financial Management
· Perform grant disbursements
· Track actual employment status via CPF contribution post-disbursement
Stakeholder Engagement
· Support engagement with physical touchpoints, such as MSF SSOs, e2i career centres, Service SG centres
· Work with stakeholders to address queries and feedback
Process Improvement
· Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy
Performance Monitoring
· Support tracking of process indicators
Requirements:
- Awareness of various government initiatives related to manpower/training
- Good engagement and time management skills with experience in account/ project management and/or operational role
- Ability to establish and maintain effective relationships with stakeholders
- Good written and spoken communication skills
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
