Job Description:
- In charge of identifying and responding to customers’ needs by providing accurate information and advice
- Responsible for handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- In charge of coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Performs ad hoc duties as assigned by Supervisors
Job Requirements:
- Min O Level and above
- Min 2 years of working experience in customer service / administrative / support function experience
