Job Description:
- Attend to customer enquiries and complaints, including on-site calls
- Recommend preventive measures and provide prompt and effective resolution to technical problems
- Assuage dissatisfied customers with prompt resolutions for any product or service issues
- Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
- Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
- Update Service information system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department
Job Requirement:
- Diploma/Degree in Mechanical Engineering
- Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
- Resourceful with good analytical and interpersonal skills
- Strong communication skills
- Good team player with ability to lead and multi-task
- Possess Class 3 driving license will be an added advantage
- Technical aptitude (aka hands-on experience)
- Testing and commissioning experience – not only for initial setup of products, but have to be done continuously depending on lifecycle of products (usually long term)
- English proficiency – due to need to write service report
- Comfortable with standby service (after confirmation) after work hours or on weekends/public holidays (when required), candidate will be paid according to MOM regulations if work extra hours.
- Comfortable with construction site kind of environment – due to projects in up and coming estates.
On-site
Mon to Fri - 8am to 5.30pm
