Role Profile
The purpose of the role is to verify and consolidate parking infringements from CCTV footage for customers.
Key Responsibilities:
- Scan, note down and verify any parking infringements from the CCTV monitors
- Validate all incoming traffic infringements and submit to BOS Team Lead.
- Attend to enquiries regarding verification of traffic infringements and other related services
- Report faulty cameras or breakdowns
- Coordinate with Technical Support team on camera repairs and adjustments
- Resolve all in scope enquiries and take appropriate escalation actions when required
- Other duties as assigned
Competence (Knowledge, Skills and Abilities):
- Knowledge of illegal parking violation rules
- Basic computer skills
Requirements:
- Able to converse well with customers on enquiries
- To be colour-blind free
Education & Experience:
· Minimum ‘O’ Level or equivalent
· Preferably with experience working with CCTV systems
