Position Summary:
We are seeking an experienced HR Lead with a strong background in South Asia e-commerce, expertise in managing a large local delivery workforce, and proficiency in one of the local languages. The ideal candidate will be a strategic thinker with hands-on experience in HR practices, tailored to the unique challenges and opportunities of the South Asia region, especially in Pakistan, Bangladesh, Nepal, Sri Lanka and etc.
Key Responsibilities:
Strategic HR Planning:
- Collaborate with BU business leaders to develop and implement HR strategies that align with organizational goals and address the specific needs of the South Asia market.
- Provide insights on regional labour market trends, workforce challenges, and best practices to inform strategic decisions.
Regional and Cultural Expertise:
- Ensure compliance with South Asia’s labour laws, regulations, and cultural considerations.
- Serve as the HR point of contact for the South Asia region, addressing specific regional HR issues and initiatives.
- Leverage proficiency in one of the local languages to effectively communicate and engage with the local workforce.
Workforce Management:
- Oversee HR aspects of managing a large local delivery workforce, including recruitment, onboarding, training, performance management, and employee relations.
- Implement scalable solutions for workforce planning and management to ensure efficient delivery operations.
Talent Acquisition and Retention:
- Partner with recruitment teams to attract, hire, and retain delivery personnel and other critical roles within the e-commerce operations.
- Develop and implement retention strategies to minimize turnover and enhance employee satisfaction.
Employee Engagement and Relations:
- Foster a positive work environment and strong employee engagement through effective communication, recognition programs, and conflict resolution.
- Address employee relations issues promptly and fairly, ensuring consistency in policy application.
- Utilize local language skills to bridge communication gaps and enhance employee relations.
Performance Management:
- Drive the performance management process, including goal setting, performance appraisals, and development planning.
- Support managers in identifying performance gaps and implementing corrective actions.
Operational HR Support:
- Ensure smooth HR operations, including payroll, benefits administration, and employee data management.
- Utilize HR metrics to monitor and improve HR processes and outcomes.
Change Management:
- Lead change management efforts to support organizational growth and transformation.
- Communicate change initiatives effectively and support employees through transitions.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum 7 years of working experience, with significant experience in the South Asia e-commerce sector and managing a large local delivery workforce.
- Good understanding of South Asia’s regulations, and cultural dynamics.
- Proficiency in one of the local languages (e.g., Urdu Hindi, Bengali, Tamil, etc.) is required.
- Proven ability to develop and implement HR strategies in a fast-paced, dynamic environment.
- Excellent interpersonal and communication skills.
- Strong organizational and project management abilities.
Preferred Skills:
- Experience in a multinational e-commerce organization.
- Strong problem-solving and decision-making skills.
