Job Description: Assistant Operations Manager
Overview:
The Assistant Operations Manager will play a crucial role in managing the daily operations of a chain of three eateries in Singapore. This person will assist in ensuring efficient, smooth, and high-quality service while supporting the operations manager in implementing strategies to enhance customer experience, streamline processes, and boost profitability.
Key Responsibilities:
1. Oversee Daily Operations: Supervise restaurant staff, monitor service quality, and maintain operational standards across locations.
2. Inventory and Stock Management: Coordinate inventory orders, monitor stock levels, and manage supplier relationships to ensure smooth operations.
3. Staff Supervision and Training: Assist in recruiting, training, and scheduling staff, ensuring they adhere to operational and service standards.
4. Customer Service Excellence: Handle customer inquiries and complaints, ensuring a positive guest experience.
5. Compliance and Safety: Ensure health, safety, and food hygiene standards are maintained in all locations.
6. Sales and Performance Reporting: Track sales, monitor performance metrics, and prepare reports for management to identify areas for improvement.
Requirements:
1. Experience: At least 2 years of experience in restaurant operations, preferably in a supervisory role.
2. Skills: Strong organizational skills, good attention to detail, and the ability to multitask effectively.
3. Leadership: Proven leadership and team management abilities; able to motivate and guide a team.
4. Customer Focus: Excellent communication and problem-solving skills with a customer-first mindset.
5. Knowledge: Familiar with health, safety, and food hygiene standards in Singapore.
6. Flexibility: Able to work shifts, weekends, and public holidays as needed.
This role offers an opportunity for growth and development within the company as we expand our footprint in Singapore.
