Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.
Role : Production Support Analyst - Tracking Incident, Problem Ticket and ServiceNow
- Working experience / knowledge in Tracking Incident, Problem Ticket and ServiceNow
- Proficient in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
- Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
- Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
- Technical documentation writing experience
- IT Incident and problem management and reporting.
- Experience in manging budget, Supplier contract, memo and invoices
- Some knowledge in HR related matters such as using of workday, getting the required information of new hires prior to onboarding and offboarding within SR to ensure a smooth experience.
- Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
- L1 support experience for semi technical resource
Key Responsibilities:
- Raising of eMemo, Contract and budgeting activities
- Track Incident and Problem ticket.
- Audit Management
- System documentation preparation by Semi Technical staff
- Onboarding/Off boarding
- KPO tracking, BCP,DR
- All other semi-technical tasks like system health-checks, blackout windows submission, raise CRQ for OS patching or IPL standard activities etc that can be performed within Service Recovery to support the Service Recovery team
