Job Responsibilities
- Provide L2 technical support and advice to users on systems-related issues or queries
- Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
- Provide technical support for multiple customer environments on End User Devices operations
- Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications
- Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
- Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
- Provide support to project implementation and documentation.
- Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
- Work closely with Project Manager to deliver high quality project implementation
- Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environmen
- Any ad-hoc duties as assigned
Job Requirements:-
- At least Diploma in any IT related courses
- At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
- Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
- Familiarise with endpoint device management tools:
- On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
- MDM products - Intune & Jamf Pro / School
- Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android
- Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
- To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
- To have Apple Device Support certification.
- Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
- Basic programming knowledge e.g. PowerShell and Visual basic scripting
- Office Productivity tools for writing and presentation skills needs.
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
Interested parties, please click the "Apply Now" below.
We regret that only shortlisted applicants would be notified.
Evonne Png Wen Xuan | REG No : R22105531
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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