Job Responsibilities
- Provide L2 technical support and advice to users on systems-related issues or queries
- Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Jamf Pro / School
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
- Provide technical support for multiple customer environments on End User Devices operations
- Provide support for Apple operating systems (OS) – iOS / iPadOS, MacOS, etc., end-users software and applications
- Develop and maintain technical documentation related to user guide, process & procedure, User Acceptance Testing (UAT), configurations, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
- Work closely with Tech Lead and Operation Managers to deliver operational service excellent to meet customer expectation
- Provide support to project implementation and documentation.
- Work closely with Project Manager to deliver high quality project implementation
- Develop and maintain the scripts used to manage / support Jamf environment
- Any ad-hoc duties as assigned
Job Requirements:-
- At least Diploma in any IT related courses
- At least 2 - 3 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
- Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Entra ID)
- Familiarise with endpoint device management tools MDM products - Jamf Pro / School
- Basic knowledge of others endpoint devices operating system (OS). Windows 10/11, Chromebook and Android
- Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
- To have Apple Device Support certification.
- Office Productivity tools for writing and presentation skills needs.
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
Interested parties, please click the "Apply Now" below.
We regret that only shortlisted applicants would be notified.
Evonne Png Wen Xuan | REG No : R22105531
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
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