With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Bellman with Conrad Hotels and Resorts welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested and escorts Guests and messages for Guests to and from Guest rooms and other hotel areas.
What will I be doing?
As a Bellman, you will serve on the Guest Services team to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel. A Bellman will complete the following tasks:
- Ensure that the main entrance glass door is opened for all guests entering and leaving the main lobby
- Welcome Guests on arrival and assist them during their stay
- Manage Guest luggage
- Deliver luggage to guest room upon arrival and retrieve luggage from guest room upon departure in accordance with Brand standards
- Assist with long term storage luggage and update related information accurately
- Show guests to their rooms and explain the amenities and emergency procedures
- Receive and deliver mail and messages for the hotel and Guests
- Prepare the lobby information board on a daily basis
- Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
- Provide support to the Concierge as required in cases of emergency
- Provide support at the reception area when there is a queue at the Front Desk
- Familiarise with procedure of newspaper report and deliver requested newspaper to guestroom in the morning
- Complete any other reasonable tasks as directed by the Bell Captain
- Project a professional manner with an emphasis on hospitality and Guest service
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Bellman serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
- Previous experience working within the hotel, leisure, and/or retail sector
- Able to handle heavy load of 30kg baggage and/or parcel
- Excellent personal presentation
- Strong communication skills
- Energetic and enthusiastic
- Attentive to detail
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
