Responsibilities
- Assist in day-to-day helpdesk operations such as attending tickets, and walk-in requests via Zoom, email or any other telecommunication channel.
- Take part in the ad-hoc project and special tasks related to IT Asset Management Validation activity for eg: replacing labeling/stickers at user’s workstations.
- Configure and set up new laptops, setup and ensure all of the new laptop is ready to be provisioned.
- Attend new joiner’s onboarding and also staff’s offboarding.
- Help in maintaining the IT assets in a proper and tidy manner.
- Assist IT Security by helping to update outdated Antivirus at users’ workstations and assist in rectifying the issues reported by regional IT Security.
- Analyze the number of tickets lodged, based on the pattern and suggest analytical support on how to resolve repetitive issues.
- Undertake any other adhoc duties or projects as assigned.
Requirements
- Diploma/Degree in any relevant fields
- Proficient in Microsoft Office
Interested applicants please email your resume to [email protected]
Megan Ng Su Ting
CEI Registration No.: R23115059
Recruit Express Pte Ltd
EA Licence No: 99C4599
*** We regret that only shortlisted candidates will be contacted.
