*Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight-saving time in the year).
**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.
• Morning: 7am-4pm
• Afternoon:2pm-11pm
• Evening: 5pm-2am
Main responsibilities
You will mainly be responsible for:
• Performing all run activities in respect of the firm’s process, ensuring:
– SLA and priorities are respected
– Appropriate reaction, in line with the severity of an incident or escalation.
– Firm’s process are dully followed (service request, change, incident, problem management)
– Management of technical issues, escalations and ensuring good level of delivery
– Primary operational technical support and assist the functional support teams
– Good collaboration between various teams
• Continuous improvement of service
– Propose improvement and solution to reduce repetitive tasks
– Improving complex operations (DRP, Migrations, Major maintenance etc.)
– Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
– Reducing time-to-market by implementing CICD pipelines where possible
– Improve and standardize existing workflow processes and framework
– Bridging the gap between Dev and Ops
• Managing knowledge within the team
– Share the knowledge within teams
– Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
– Act as global coordinator main events.
– Review of major releases roadmaps
– Ensure post checks are documented, performed and report is shared
Job Requirements:
– The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
– Experience in a banking environment is a plus.
– Minimum 3 years of experience with UNIX environments
– Minimum 3 years of experience in scripting languages such as Python, Powershell
– Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
– Experience with task schedulers such as Control-M
– Good understanding of IT ecosystems and application architectures
– Knowledge about : CICD pipelines, ITIL practices, Agile practices, Lean, Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus
Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R1104661
Business Registration Number: 200611680D. Licence Number: 10C5117
