As a Customer Service Executive with the Air Freight department, the incumbent will provide proactive and comprehensive services to both Internal and External customers ensuring their requirements are fulfilled. The role is instrumental in the company's objective of service excellence.
Responsibilities:
- Coordinate with customers and overseas agent regarding shipping activities.
- Maintain good relationships with customers and handle customers' enquiries on a timely basis
- Obtain pricing from carriers, co-loaders, and internal network (product teams, overseas stations) to provide a solution and pricing to clients as per request
- Maintain strong relationships with carriers and co-loaders
- Act as a resource for all Air- freight inquiries for ONEGLOBE CONSOLIDATORS
- Bookings of cargo with airlines
- Provide instructions to the Air Export operation team with complete information for execution as well as cost information
- Responsible for coordinating with internal and external customers to arrange collection.
- Support the team to ensure fast and accurate responses for pricing/quotations for both internal departments and overseas stations as well as clients.
- To verify vendor invoices for shipments arranged.
- Provide weekly and monthly reports to customers and account managers, when required
- Other duties as assigned
Requirements:
- Minimum 2-3 years of working experience in a similar capacity within the forwarding or airline industry.
- Minimum NITEC / Diploma in any relevant discipline
- Excellent communication and analytical skills
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint)
- Able to work under pressure, in a fast-paced environment
- Ability to engage with various internal and external stakeholders
- Willingness to learn, quick learner, and accountability
- Ability in data analysis, careful calculation, and attention to detail.
- Strong problem-solving mentality
- DG certificate is highly preferred but not necessary
Employer questions
- How many years' experience do you have as a Customer Service Executive?
- What's your expected monthly basic salary?
- Do you have previous invoicing experience?
- Do you have customer service experience?
