RESPONSIBILITIES
- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Development or customization of application development codes.
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
REQUIREMENTS
- Proficiency in Cisco CVP IVR development using Callstudio and maintaining the IVR applications in Production system.
- Proficiency in Java, Javascript or other languages used for customization.
- Good in Java programming language to develop applications in IVR and Finesse.
- Proficiency in RESTful API.
- Basic understanding of Finesse Gadget customization.
- Experience in MS SQL and Maria Databases.
- Good to have Spring boot framework knowledge.
- 2-5 years of software development experience in Java.
- Good Experience in Node JS.
- Good Experience in SQL Query.
- Good Understanding of relational database modelling concepts.
- Able to work independently as well as in a team when dealing with support cases.
- Contact Center exposure will be highly preferred.
- Experience from System integrator environment preferred.
- A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
- Familiar with Software Development Lifecycle, and Agile methodology
- Source code management
- Self-starter attitude is a must.
- Able to work in areas outside of your usual comfort zone and get things done quickly
- Exceptional communication skills and able to present and demonstrates solutions to clients
- Polite and able to communicate well to the clients; Client-oriented.
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and weekend activities.
