- Minimum of 8 years in systems administration and technical support, with a strong emphasis on desktop environments and user support.
- Provide comprehensive support for Windows 10, 11, and Mac operating systems, ensuring a seamless user experience.
- Configure user profiles, including email (Outlook), printers, scanners, network shares, and other essential applications.
- Manage the onboarding and offboarding processes for users, ensuring smooth transitions and appropriate access management.
- Diagnose and resolve Level 1 and Level 2 technical issues across various platforms, delivering timely and effective solutions.
- Provide support for mobile devices, including Android and iOS, and troubleshoot related applications.
- Setup, deploy, and maintain end-user machines in diverse environments, including manufacturing and research and development labs.
- Conduct PC refresh projects to upgrade hardware and software in alignment with organizational needs.
- Actively engage in technical discussions with clients and internal teams to understand requirements and deliver effective solutions.
- Collaborate with IT professionals to enhance system performance and overall user satisfaction.
- Utilize ticketing systems for efficient issue tracking and resolution management.
- Oversee the migration of operating systems from Windows 10 to Windows 11, ensuring minimal disruption to end users.
- Maintain accurate documentation of processes, configurations, and user support activities.
- Develop and maintain scripts for automating routine tasks and improving operational efficiency.
- Utilize tools for monitoring, configuration management, and automation.
- Install, configure, and maintain operating systems, software applications, and hardware components.
- Ensure optimal configuration of servers, network devices, and related infrastructure.
- Generate and present reports on system performance and user support metrics for management review.
- Experience with Microsoft Enterprise configurations and management.
- Proficiency in ticketing and inventory tools, including ITSM, ServiceNow, Flexera, and StockRoom.
- Excellent problem-solving abilities and adeptness in fast-paced environments.
- Strong communication and interpersonal skills, demonstrating a commitment to providing outstanding customer service.
x
