Key Responsibilities:
- Provide remote and on-site technical support for operations staff and customers.
- Diagnose and resolve hardware, software, and network issues.
- Perform maintenance and support for electronic technologies and software application deployments.
- Collaborate with team members to isolate and resolve technical problems effectively.
- Maintain clear communication with senior executives and provide status updates on technical issues.
- Document support processes and resolutions for future reference.
- Ensure a pleasant and professional demeanor when interacting with all stakeholders.
Qualifications:
- Minimum of 2 years of hands-on IT desktop support experience.
- Strong troubleshooting skills in hardware, software, and networking.
- Excellent communication skills, with the ability to interact effectively with senior executives and diverse teams.
- Ability to work independently and as part of a collaborative team.
- Pleasant disposition and a customer-focused mindset.
